“Sonya Battla” as described in this Policy (hereinafter: “We”, “Our”, or “Us”) collects, stores, processes, uses and discloses personal information about you in connection with your use of our web sites, or when you visit our stores or visit our social media pages, in your jurisdiction.
WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
For the purposes described in this Policy, we may collect the following categories of personal information:
Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase.
Payment information: for instance credit card details, bank account numbers, or other payment details which you must provide to receive products or services you have ordered from us
Demographic information like your gender and birthday.
Your image when you visit our stores (as CCTVS are in place).
Preferences and interests which you choose to disclose in the course of your privileged contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle)
Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.
Information about your purchases online or in stores. This could include the products you purchased and their prices.
We may also collect information posted on third party websites or social media platforms about Sonya Battla products and services, when necessary for the purposes defined hereunder.
Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).
If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:
to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.
to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.
for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.
for analytics purposes, we may use your information to analyse the e-reputation of LVM or Our products and to measure the effectiveness of our online or offline campaigns or events, as it is our legitimate interest to preserve LV’s image and optimise our marketing campaigns.
other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
We do not disclose or otherwise share your personal information We collect, except:
with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites.
with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.
when We are required to do so by law or when it is necessary to comply with applicable law: for example We might share information to respond to a court order.
PROTECTING YOUR PERSONAL INFORMATION
We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.
However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites, apps or social media.
Our web sites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.
You must be at least 18 years old to provide Us with your personal information and to engage in transactions on our store or websites, or apps. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound by such transactions
If we are notified (by contacting Us at at “Contact Us”) or learn that a minor has submitted personal data to us through our media or otherwise, we will delete such personal information.
THIRD PARTY SITES
CHANGES TO THIS POLICY
Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.